After having booked a special tour, when will I receive my confirmation email?
I’ve booked a special tour but haven’t received a confirmation email. Has my booking gone through?
How do I cancel my special tour booking?
How do I change my special tour booking?
How long will it take to receive a refund for my special tour booking?
What documents do I bring along?
How do I make a special request?
What if I have a dietary request?
What if I have a disability and need special access?
Can I take an electric wheelchair or scooter on the resort transfer?
How do I find information about the ski resort?
How much snow is there in the resort?
Are car seats provided on transfers?
Does my baby get a separate seat on the transfer?
How will I find my taxi when I arrive at the airport?
Where and when can I find the pick up time?
There are a few ways. You may book it at our special tours page here, via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
You will receive your confirmation email once the payment has been processed, usually within 24 hours.
Do not worry. You will receive your confirmation email within 24 hours of the booking submission.
You can cancel your booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com. For cancellation, a full refund is only applicable when you cancel at least 7 days before the tour is scheduled to start or within 24 hours of booking confirmation. More information on our cancellation policy can be found here.
You can change your booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com. Depending on when you notify us, a processing fee may apply. Find out here.
You will receive your refund within 21 days upon receiving an email confirmation from us.
Our packing list consists of:
If you do not have any of the following, you can easily rent them at the sport shops:
Bring along:
For Irish residents, you can receive medical treatment for free or at a lower cost when temporarily visiting an European Union (EU) country. You can apply for a European Health Insurance Card (EHIC) card online.
You can contact us booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
For St. Anton Dinner Planner, you can write your dietary request here, under ‘Other Remarks’. For other tours, you can contact us booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
For St. Anton Dinner Planner, you can write your dietary request here, under ‘Other Remarks’. For other tours, you can contact us booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Yes, you may. But do let us know beforehand via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Yes, they will be provided upon request. You may contact us via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Yes, they will be provided upon request. You may contact us via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Your driver will be waiting for you at the arrival hall with your name.
Your pick up time will be stated in your email confirmation.
Oh no! Please let us know what happened at info@alpenature.com and we will reply you within 3 working days.
We appreciate any kind of feedback, good or bad. Drop us an email at info@alpenature.com and you will hear from us within 3 working days.
Drop us an email at info@alpenature.com and we will try our best to get it sent back to you. Please take note that we take at most 3 working days to respond.
Email us at info@alpenature.com and we will reply you within 3 working days.
