What does a ski holiday look like in St. Anton am Arlberg 2021/22?
What happens if I am unable to travel due to restrictions in St. Anton am Arlberg?
What happens if I have COVID-19 or have been asked to self-isolate and I’m due to travel?
What happens if my area is in local lockdown and I’m due to travel?
What can I do if I’m concerned about my safety while on holiday?
Is my money safe if I book with Alpenature?
What steps are you taking to ensure safe travel?
After having booked a special tour, when will I receive my confirmation email?
I’ve booked a special tour but haven’t received a confirmation email. Has my booking gone through?
How do I cancel my special tour booking?
How do I change my special tour booking?
How long will it take to receive a refund for my special tour booking?
How do I make a special request?
What if I have a dietary request?
What if I have a disability and need special access?
Can I take an electric wheelchair or scooter on the resort transfer?
How do I find information about the ski resort?
How much snow is there in the resort?
Are car seats provided on transfers?
Does my baby get a separate seat on the transfer?
How will I find my taxi when I arrive at the airport?
Where and when can I find the pick up time?
Here are some of the safety measures for this winter 2020/21:
The full details can be found on St. Anton am Arlberg’s tourism website here.
If restrictions at St. Anton am Arlberg will affect your booking significantly, we will contact you as soon as we can to talk about postponing to a different date or a full cancellation.
If you have symptoms or have been diagnosed with COVID-19, or have been advised to self-isolate and you’re due to travel within 14 days, please contact us as soon as possible via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com. If we cannot offer a solution that you’re happy with, you will have to cancel your booking. Our cancellation policy will apply and have to pay a cancellation charge. We will provide any documents needed for insurance claims.
If your area is in local lockdown when you’re due to depart, and the government is not advising against all but essential travel, please contact us as soon as possible via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com. If we cannot offer a solution that you’re happy with, you will have to cancel your booking. Our cancellation policy will apply and have to pay a cancellation charge. We will provide any documents needed for insurance claims.
Contact us via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com, and we will try our best to assist you. If a travel warning is released about St. Anton am Arlberg while you are there, we will be in contact as soon as we can to offer you a solution.
Yes! But strictly 2G only.
Any money you pay to us is protected by our ATOL (No.4488) if you are booking a package that includes flights, or through ABTA (Y3035) if you book a package without flights. This means that if we were to fail as a business 100% of your money would be protected. Read more about our financial protection.
We do our best to constantly update ourselves with the latest information on the COVID situation in the region and the safety measures in St. Anton am Arlberg. If any new information will affect your holiday, you will be contacted as soon as possible.
There are a few ways. You may book it at our special tours page here, via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
You will receive your confirmation email once the payment has been processed, usually within 24 hours.
Do not worry. You will receive your confirmation email within 24 hours of the booking submission.
You can cancel your booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com. For cancellation, a full refund is only applicable when you cancel at least 7 days before the tour is scheduled to start or within 24 hours of booking confirmation. More information on our cancellation policy can be found here.
You can change your booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com. Depending on when you notify us, a processing fee may apply. Find out here.
You will receive your refund within 21 days upon receiving an email confirmation from us.
Our packing list consists of:
If you do not have any of the following, you can easily rent them at the sport shops:
Bring along:
For Irish residents, you can receive medical treatment for free or at a lower cost when temporarily visiting an European Union (EU) country. You can apply for a European Health Insurance Card (EHIC) card online.
You can contact us booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
For St. Anton Dinner Planner, you can write your dietary request here, under ‘Other Remarks’. For other tours, you can contact us booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
For St. Anton Dinner Planner, you can write your dietary request here, under ‘Other Remarks’. For other tours, you can contact us booking via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Yes, you may. But do let us know beforehand via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Yes, they will be provided upon request. You may contact us via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Yes, they will be provided upon request. You may contact us via phone or WhatsApp Chat at +43 660 5836 302 or email at info@alpenature.com.
Your driver will be waiting for you at the arrival hall with your name.
Your pick up time will be stated in your email confirmation.
Oh no! Please let us know what happened at info@alpenature.com and we will reply you within 3 working days.
We appreciate any kind of feedback, good or bad. Drop us an email at info@alpenature.com and you will hear from us within 3 working days.
Drop us an email at info@alpenature.com and we will try our best to get it sent back to you. Please take note that we take at most 3 working days to respond.
Email us at info@alpenature.com and we will reply you within 3 working days.
We work with local experts to
offer you ways to reduce
your environmental
footprint.
We negotiate with our
partners to give you the
perfect combo – value and
quality. No mark-ups.
All fees are already included
so what you see is exactly
what you are paying. No
surprises at checkout.
We work with local experts to
offer you ways to reduce
your environmental
footprint.
We negotiate with our
partners to give you the
perfect combo – value and
quality. No mark-ups.
All fees are already included
so what you see is exactly
what you are paying. No
surprises at checkout.
We work with local experts to
offer you ways to reduce
your environmental
footprint.
We negotiate with our
partners to give you the
perfect combo – value and
quality. No mark-ups.
All fees are already included
so what you see is exactly
what you are paying. No
surprises at checkout.
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