Got a question? Get your answer here.

We are dedicated to help you throughout your holiday.
Here are our most commonly asked questions.


What does a ski holiday look like in St. Anton am Arlberg 2021/22?

What happens if I am unable to travel due to restrictions in St. Anton am Arlberg?

What happens if I have COVID-19 or have been asked to self-isolate and I’m due to travel?

What happens if my area is in local lockdown and I’m due to travel?

What can I do if I’m concerned about my safety while on holiday?

Is there après-ski?

Is my money safe if I book with Alpenature?

What steps are you taking to ensure safe travel?

Booking & Changes

How do I book a special tour?

After having booked a special tour, when will I receive my confirmation email?

I’ve booked a special tour but haven’t received a confirmation email. Has my booking gone through?

How do I cancel my special tour booking?

How do I change my special tour booking?

How long will it take to receive a refund for my special tour booking?


What should I pack?

What documents do I bring along?


Here are some of the safety measures for this winter 2020/21:

  • 2G certificate (vaccinated or recovered) is required for aged 12 and above to access ski area, hotels and restaurants
  • Teenagers, aged 12 to 15 (until the end of compulsory schooling), can use the Ninja Pass to show a negative test result, and will be able to enter 2G venues using even if they are not fully vaccinated
  • FFP2 masks are required in all indoor areas
  • All restaurant guests need to download the Stopp Corona App and fill in the registration to enable contract tracing of an identified COVID-19 outbreak
  • Reduced capacity on chairs and gondolas
  • Increased cleaning procedures
  • Reduced group activities
  • Reduced capacity in restaurants, bars, facilities, etc.

The full details can be found on St. Anton am Arlberg’s tourism website here.



Booking & Changes


Special Requests



After Your Trip


What if I can’t find my answers here?

Email us at info@alpenature.com and we will reply you within 3 working days.