Legal

Privacy policy, terms and conditions, and other boring information.

If you're booking something with us, this agreement forms the basis of your booking. This legal statement contains information on the following:

Last updated on 14 Dec 2023.

4. Role of the travel agent

4.1. In accordance with the information supplied by the Customer, Alpenature compiles travel proposals for the Customer. These are non-binding and as such do not constitute offers in the sense of Art. 4 PTD. If it is not possible to compile travel proposals on the basis of the information provided by the Customer, then Alpenature shall notify the Customer of this.

The travel proposals are based on the information provided by the Customer, which is why incorrect and/or incomplete information supplied by the Customer – in the absence of clarification from the Customer – may form the basis of the travel proposals. When compiling travel proposals, it is possible, for example, to use the price, the expertise of the tour operator/service provider, discounts, the best price principle and other factors, if applicable, as parameters (without any claim to completeness).

4.2. If the Customer expresses a concrete interest in one of the travel proposals submitted to them by Alpenature, Alpenature shall prepare a travel offer on the basis of the travel proposal in accordance with the provisions of Art. 4 PTD, insofar as these are relevant for the tour. The travel offers or Tours, prepared by Alpenature, commits the tour operator or, in the case of linked travel arrangements or individual travel services, the service provider. A contract between the tour operator and the Customer or, in the case of linked travel arrangements or individual travel services, between the service provider and the Customer is concluded when the travel offer is accepted by the Customer (=declaration of contract of the Customer, see point 3.3).

4.3. Alpenature advises and informs the Customer based on the information which the Customer submits to Alpenature. Alpenature represents to the best of their knowledge the services of the tour operator brokered according to the Customer’s information or, in the case of linked travel arrangements or individual travel services, the service of the service provider taking into account the customary conditions in the country of destination as well as taking into account any particularities associated with the tour (e.g. expedition tours). There is no obligation to provide information on generally known circumstances (e.g. topography, climate, flora and fauna of the destination requested by the Customer), provided, depending on the type of trip, there are no circumstances which require separate clarification or clarification of the circumstances is not necessary for the provision and the course or performance of the service. In principle, it must be noted that the Customer consciously chooses a different environment and that the quality, facilities, food (seasoning in particular) and hygiene levels are related to the regional standards/criteria customary for the country/place of destination. In addition, the Customer has the opportunity to obtain more detailed information on the customary local conditions, in particular with regard to the location, place and standard (customary in the country) of the services to be provided in the catalogue or on the website of the respective tour operator.

4.4. Alpenature shall inform the Customer in accordance with Art. 4 PTD before the Customer is bound to a package travel contract by a declaration of contract:

4.4.1. Of the existence of a Tour by means of a standard information sheet pursuant to Art. 4 Para. 1 PTD. In addition, the standard information sheet for package travel can be referred to – if available in printed or digital form – in the catalogue or on the website of the respective tour operator.

4.4.2. Of the information listed in Art. 4 Para. 1 PTD, insofar as it is relevant so that the package tour may be arranged and it is necessary for the execution and provision of services (e.g. in the case of an exclusively beach holiday, no references to sightseeing tours as in the case of study trips etc. are necessary, insofar as these are not part of the agreed services). In addition, this information can be viewed – if available – in the catalogue or on the homepage of the respective tour operator.

4.4.3. Of whether the package holiday to be brokered for the Customer is generally suitable for persons with reduced mobility, provided that this information is relevant to the Tour in question (Art. 4 Para. 1 No.1 (h) PTD). A person with reduced mobility is a person with a physical disability (sensory or motor, permanent or temporary), in accordance with Art. 2 (a) VO 1107/2006 (Rights of disabled persons and persons with reduced mobility), who limits the use of components of the Tour (e.g. use of certain means of transport, accommodation) and as such necessitates the services to be adapted to the special needs of this person.

4.4.4. General passport and visa requirements of the country of destination, including approximate time limits for obtaining visas and for completing health care formalities (Art. 4 Para. 1 No. 6 PTD), provided that this information is relevant to the package in question. Upon request, Alpenature will provide information on foreign currency and customs regulations. General information on passport and visa requirements, health care formalities as well as foreign currency and customs regulations for travellers with Austrian citizenship can moreover be obtained by selecting the desired country of destination under https://www.bmeia.gv.at/reise-aufenthalt/reiseinformation/laender/. EU citizens can request this information from their relevant representative authorities. It is assumed that a valid passport (which e.g. is not expired, not reported stolen or lost, etc.) is generally required for travel abroad, and the traveller is responsible for its validity. The Customer is responsible for complying with the health care formalities of which they have been notified. The Customer is responsible for obtaining the necessary visa, unless Alpenature has agreed to process the procurement of such a visa.

4.5. In accordance with Art. 15 Para. 1 PTD in the case of linked travel arrangements, Alpenature shall inform the Customer, before the Customer is bound by a declaration of contract, that the Customer cannot make use of any rights which apply exclusively to package travel, that each service provider is only liable for the contractual provision of their service and that the Customer benefits from insolvency protection in accordance with the package travel ordinance. In accordance with Art. 15 Para. 2 PTD, Alpenature is deemed compliant with this duty of information if they provide the relevant standard information sheet in accordance with Appendix II, PTD, provided that the type of linked travel arrangement is covered by one of these standard information sheets.

4.6. Special requests by the Customer which are akin to customer preferences (e.g. sea view) are fundamentally non-binding and do not result in a legal claim, provided these requests have not been confirmed by the tour operator as a requirement of the Customer in accordance with Art. 6 Para. 2 No. 1 PTD or for linked travel arrangements or individual travel services said request has not been confirmed by the service provider as a requirement of the Customer. If a confirmation is issued, a binding service agreement exists.

Alpenature’s declarations represent a commitment to forward the Customer’s requests to the tour operator/relevant service provider and do not constitute a legally binding agreement as long as they have not been confirmed by the tour operator or, in the case of linked travel arrangements or individual travel services, by the service provider.

5. Obligation of the Customer to provide information and cooperation

5.1. The Customer is to provide Alpenature with all personal (e.g. date of birth, citizenship etc.) and factual (e.g. planned carriage/importing of medication, prostheses, animals, etc.) information, which is relevant to the trip in a timely, complete and truthful manner. The Customer must notify Alpenature of any issues relating to its person or its fellow Customers (e.g. allergies, food intolerance, no travel experience, etc.), and of its and their special needs, in particular with regards to any limited mobility or health-related issues and other restrictions which may be relevant for either the preparation of travel proposals/travel offers or for the execution of the tour and provision of travel services (e.g. for hiking trips etc.), if necessary by submitting a complete qualified certificate (e.g. medical certificate).

5.2. In the instance of reduced mobility or other limitations or special needs in accordance with point 5.1 (e.g. requirement of special medication, regular medical treatment, etc.), which would possibly affect the execution of the trip, the Customer is advised to consult a doctor prior to booking as to whether the Customer in question is able to travel.

5.3. If the mobility of the Customer only becomes reduced in the period between contract conclusion and trip commencement or if other restrictions within the meaning of point 3.2 arise during said period, then the Customer must inform Alpenature immediately – for reasons of proof it is recommended to do so in writing – so that Alpenature can inform the tour operator or, in the case of linked travel agreements or individual travel services, the service provider accordingly.

5.4. The Customer, who has had a booking made for themselves or a third party by Alpenature, is considered to be the client and thus assumes the obligations of the contract of agency vis-a-vis Alpenature (e.g. payment of costs etc.) in accordance with Art. 7 Para. 2 PTD, unless another agreement applies.

5.5. The Customer is obliged to check all contractual documents (e.g. package travel contract, booking confirmation and vouchers) provided by the travel agent for factual correctness of their details/data and for any deviations (spelling mistakes; e.g. names, date of birth) as well as for incompleteness and, in the event of inaccuracies/deviations/incompleteness, to inform the tour operator immediately for correction – whereby the written form is recommended for reasons of proof.

5.6. In order to ensure that Customers with reduced mobility (in accordance with Art. 2(a) of Regulation (EC) No. 1107/2006 on the rights of disabled persons and persons with reduced mobility when travelling by air) and their co-travellers, pregnant travellers, unaccompanied travelling minors and travellers in need of special medical care, are not subject to the tour operator’s limited obligation to bear the costs of the accommodation which is necessary as a result of impossible return transport due to unavoidable and exceptional circumstances, the Customers concerned must inform the tour operator or Alpenature of their special needs at least 48 hours before the start of their journey.

5.7. In accordance with Art. 11 Para. 2 PTD, the Customer is obligated to immediately and comprehensively report any perceived deviation from the agreed travel services, including the concrete description of the deviation/issue, in acknowledgement of the respective circumstances, so that the tour operator is able to remedy the deviation – insofar as this is possible or feasible, depending on the individual case – taking into account the respective circumstances (e.g. time difference, impossibility of contacting the expedition, existence of an alternative or an exchange/upgrade option, etc.) and the associated costs (e.g. cleaning the replacement room, finding a replacement hotel). If a violation of contract occurs during the normal business hours of Alpenature through whom the package was booked, the Customer is obligated to report the violation to Alpenature. The Customer is advised to notify Alpenature in writing, for reasons of proof in particular. Outside normal business hours, the Customer must immediately notify the tour operator’s representative of any violation of contract or, if such a representative does not exist and/or is not contractually owed, directly to the tour operator via the emergency number specified in the travel contract. Failure to report a violation of contract shall have an effect on any warranty claims of the Customer if remedial action could have been taken on site and if such reporting could have been reasonably expected. In accordance with Art. 12 Para. 2 PTD, failure to report a deviation can also be considered as contributory negligence in relation to claims for damages (Art. 1304 ABGB (Austrian civil code)). Reporting a violation of contract does not immediately guarantee services from the tour operator.

5.8. The Customer is obligated to pay the fees agreed within the framework of the contract in full and on time in accordance with the terms of payment. The Customer shall indemnify Alpenature for any losses incurred by Alpenature in the event of non-payment (advance payments by Alpenature).

5.9. In the event of claims for compensation or price reductions and the receipt of payments for compensation or price reductions in accordance with Art. 12 Para. 5 PTD (e.g. compensation in accordance with Art. 7 of the Passenger Rights Ordinance) or in the event of the receipt of other payments and services from service providers or third parties that are to offset the claims for compensation or price reductions of the Customer against the tour operator (e.g. payments by the sports shop), the Customer shall inform Alpenature or tour operator of this situation completely and truthfully.

5.10. Before the start of the Tours, the Customer must truthfully and comprehensively inform Alpenature about his/her abilities and experience in skiing (when applicable) and must himself/herself ensure that his/her equipment corresponds to current standards of skiing technology and the external conditions.

5.11. Before the start of instruction, the Customer must inform Alpenature of any health complaints, which could impair his/her physical ability.

5.12. Furthermore, the Customer undertakes not to take part in the Tour in the event of feverish infections, contagious illnesses or sickness associated with diarrhoea and vomiting. In particular, in the event of COVID-19 symptoms (fever, dry cough, tiredness, breathing difficulties etc.) the Customer undertakes to refrain from participating in the Tour. The Customer may exercise the right of withdrawal provided for in point 10.9 of these GTC on presentation of a medical certificate.

6. Insurance

6.1. While travelling on holiday, it is important to note that valuable objects important documents etc. should fundamentally not be taken on the trip. In the case of important documents, it is recommended that copies be made and used, provided copies are accepted. It is not possible to exclude the possibility of theft of valuables and therefore the Customers must take responsibility for this risk themselves.

6.2. Organising insurance cover (trip cancellation insurance, trip interruption insurance, luggage insurance, travel liability insurance, health insurance for travel abroad, protection against delays, personal protection, etc.), which guarantees sufficient coverage from the date of the package travel contract until the end of the tour, is recommended. Additional information on insurance can be found in the tour operator’s catalogue.

7. Package travel contract

7.1. Alpenature or tour operator must provide the Customer with a copy of the contract document or a confirmation of the contract on a durable data carrier (e.g. paper, email) when a tour contract is concluded or immediately thereafter. If the tour contract is concluded in the simultaneous presence of the contracting parties, the Customer is entitled to a paper version. In the case of contracts concluded outside of business premises within the meaning of § 3 Z 1 FAGG, the Customer can, provided that he/she agrees, the copy or confirmation of the travel contract can also be made available on another permanent data carrier (e.g. email).

7.2. Alpenature or tour operator must provide the Customer with the necessary booking vouchers, vouchers, tickets and tickets, information on the planned departure times and, if applicable, the deadlines for check-in as well as planned intermediate stops, connecting connections and arrival times, in good time before the start of the package tour.

8. Changes before departure

8.1. Alpenature has to inform the Customer clearly, understandably and clearly on a permanent data carrier (e.g. email or paper) at the address last given by him/her about insignificant changes to the content of the package travel contract, which the tour operator has reserved in the package travel contract and which he/she unilaterally in accordance with § 9 Paragraph 1 PRG undertakes to inform.

Insignificant changes are – although this must be checked in each individual case – to minor, objectively justified changes that do not significantly change the character and/or the duration of the booked trip.

8.2. If the tour operator is forced to make significant changes to the essential characteristics of the travel services in accordance with Section 9 (2) PRG (see 4 (1) No.1 PRG), he/she cannot meet the customer’s requirements that have been expressly confirmed by him/her or he/she would like the total price of the tour accordingly

The Customer can increase the provisions of § 8 PRG by more than 8%

  • (tacitly) agree to the proposed changes within a reasonable period set by the tour operator, or
  • agree to participate in a substitute trip, provided this is offered by the tour operator, or
  • withdraw from the contract without paying any compensation.

 

Alpenature must therefore inform the Customer in the above-mentioned cases about the following points on a durable data carrier at the address they last provided:

  • Changes to the travel services and, if applicable, their effects on the price of the package tour
  • Reasonable period within which the Customer informs the tour operator of his/her decision, as well as the legal effect of not making a declaration within the reasonable period
  • If applicable, the tour offered as a replacement and its price

 

The Customer is recommended to use the written form when making his/her declaration. If the Customer does not make a declaration within the period, this is deemed to be consent to the changes.

9. Liability

9.1. Alpenature is liable within the scope of § 17 PRG for booking errors (e.g. typographical errors), unless these are due to an erroneous, incorrect or incomplete information provided by the traveller or to unavoidable and extraordinary circumstances within the meaning of § 2 Paragraph 12 PRG.

9.2. Alpenature is not liable for property damage or financial loss of the Customer in connection with the booking, provided that they are due to unavoidable and extraordinary circumstances within the meaning of § 2 Paragraph 12 PRG.

9.3. Alpenature is not liable for the provision of the service brokered by them or for the provision of a service which has not been arranged by them or has not been promised by them to provide the Customer or for additional services booked by the Customer himself/herself after the start of the trip. If Alpenature does not fulfill their information obligations or obligations to insolvency protection in the mediation of related travel services within the meaning of § 15 paragraph 2 PRG, they are liable according to the provisions of §§ 7 and 10 as well as the 4th section of the PRG, which otherwise only apply to package tours.

9.4. If Alpenature arranges a package tour for a tour operator based outside the EEA, they must prove that the tour operator fulfills the obligations specified in Section 4 of the PRG (provision of the agreed services, warranty, compensation, obligation to provide assistance). If this is not the case, Alpenature is liable according to § 16 PRG for compliance with the stated obligations.

10. Booking changes/Remuneration of Alpenature

Alpenature is entitled to a reasonable fee for their work.

10.1. If Alpenature creates a travel offer corresponding to the traveller’s information, but there is no booking afterwards the fee (advisory fee) per booking offer is 15% of the total cost of the booking fee. This amount will be added to the invoice amount when booking.

10.2. If a booking of services (e.g. package tour, flight or hotel) is made through Alpenature with the respective tour operator or service provider, the fee (booking fee) per booking is 15% of the total cost of the travel offer/booking fee.

10.3. If the Customer wishes to transfer the booking/Tour contract within the meaning of § 7 PRG to another person, Alpenature is entitled to the actual or accrued and not unreasonable costs of the transfer, but in any case a processing fee starting from €20 based on point 10.7.

The booking/travel contract may be transferred to another traveller, providing the following conditions are met:

  • The new Customer accepts the transfer, and general terms and conditions of Alpenature
  • The new Customer complies with the terms of the existing booking
  • The new Customer has valid holiday insurance – holiday insurance cannot be transferred to the new Customer

 

10.4. For changes (e.g. rebooking) that are necessary due to incorrect or incomplete information from the Customer, Alpenature is entitled to the actual or accrued and not unreasonable costs, in accordance with § 7 Paragraph 2 PRG, but in any case a processing fee of €50. Name change for the same Customer will have no fees.

10.5. For rebooking of booked services (e.g. new date, different hotel, etc.), for the processing of booked services (e.g. additional services for flights, etc.) as well as for the cancellation of booked services, Alpenature is responsible for the actual or accrued and not unreasonable costs, at least but a rebooking, processing or cancellation processing fee starting from €20 based on point 10.7.

10.6. Certain transport providers treat changes as a cancellation and charge accordingly, up to the full cost for that part of the arrangement. Rebooking fees and all other cost invoiced to Alpenature by the brokered transport companies (e.g. taxi, train, bus and plane etc.) and other brokered service providers will be invoiced to the rebooking the new Customer accordingly.

10.7. A ‘Processing Fee’ will be charged for each detail of the booked services that is allowed to change, see the amendment fees table below:

Changes7 or more days to arrival4-6 days to arrival2-3 days to arrival1-0 days to arrival
Name correction (same Customer)No charge*No charge*No charge*No charge*
To change a Customer or Customer typeNo charge*No charge*No charge*No charge*
To change pick-up location, duration and/or to start Tour earlier then plannedNo charge*€20 or 85% of total booking fee, whichever is higher€20 or 90% of total booking fee, whichever is higher100% of total booking fee
To postpone TourNo charge*€20 or 85% of total booking fee, whichever is higher€20 or 90% of total booking fee, whichever is higher100% of total booking fee

11. Snowboard Lessons & Guiding

11.1. General

Unless otherwise expressly agreed, Alpenature’s terms and conditions (T&C) shall apply to all transactions between the Concessionaire Snowboard Instructor/Guide Emanuel Misslinger Pettneu am Arlberg St. Anton Straightlines (hereinafter called SS8L) and the Customer. Purpose of the company is a concession granted in snowboarding. Thereof are particular services, such as the provision of instruction in the skills and knowledge of snowboarding (with no guarantee of any particular training success) as well as guiding off-piste.

 

11.2. Contract for Services, Pricing queries and Prices

Reservations for private lessons can be made via the Internet, by telephone. Reservations are booked as fixed only after written confirmation by SS8L. The offers of SS8L are subject to change. For the acceptance of the reservation and the scope of the service, our written order confirmation is decisive. Verbal or telephone agreements shall only apply if expressly confirmed in writing by SS8L. All prices quoted by us are to be understood in Euro (€) and without VAT according to the small business regulation held by us. Price lists are subject to change. There is no liability for printing errors. SS8L does not assume any responsibility for the topicality, correctness, completeness or quality of the information provided on the Internet. Liability claims against SS8L, which refer to any kind of damage of a material or immaterial nature caused by use or disuse of the presented information or by the use of faulty andincomplete information are excluded, provided that SS8L shows no evidence of gross negligence present. All offers are non-binding and without obligation. SS8L expressly reserves the right to change parts of the web site or the entire offer without separate announcement to supplement to delete or the publication temporarily or permanently.

 

For direct or indirect references to external Internet pages (“links”), which lie outside the responsibility of the SS8L, the SS8L shall attach in principle no liability, unless it has obtained prior to the respective linking of illegal contents of the respective websites proven knowledge.

 

11.3. Terms of Payment

For contracts signed, the charges, unless otherwise agreed, are to be paid in cash for the service carried out directly to SS8L. In case of default by the purchaser, SS8L are entitled to charge default interest at the rate of 5% per year, thus claims to compensation for higher interest rates are not affected.

 

11.4. General Conditions of Participation

The contract partner has to tell the SS8L about his skills and experience in snowboarding truthfully and comprehensively as well as to have his snowboard equipment checked independently for the state of it. He/she also has to tell the SS8L about his/her physical abilities, especially his/her health and any suffering. Before the start of the lesson is to be effected by the contract partner to review the snowboard equipment by an authorized dealer. The group classification with snowboard courses is carried out by SS8L. If the removal of a participant is required, the contracting party shall comply with this decision. Otherwise, SS8L is entitled to terminate the contract. The contract partner shall follow the instructions issued to them by SS8L. Disregarding a warning entitles SS8L to terminate the contract immediately. Participation in services of SS8L under alcohol or heavy medication or drug influence entitles SS8L to immediately terminate the contract. The contract partner shall, in the cases of termination of contract, not be entitled to any refund of the fee. If the number of group members is less than five people, SS8L reserves the right to merge groups or reduce the number of hours taught accordingly.

 

11.5. Liability Provisions

Basically, SS8L is liable according to the legal provisions exclusively for damages, which are directly related to the activities of SS8L and the intent of were caused by gross negligence. Corresponding liability insurance exists.

 

11.6. Claims

The contract partner is required to report any complaints immediately on-site to SS8L. In the case of culpable non-disclosure, no entitlement to a reduction of the fee is possible. Claims against SS8L must be made and justified no later than 14 days after the occurrence in writing.

 

11.7. Withdrawal

For private lessons, a withdrawal from the contract no later than 8 (eight) days before the course start is possible without incurring a cancellation fee. Otherwise, SS8L is entitled to demand the agreed tariff extent at full daily rate. Since the mode of payment is in cash, and was not paid at the time of booking, this amount must be transferred, after notification, into the business account – Emanuel Misslinger, IBAN: AT04 2050 2000 0088 3553, BIC: SPIMAT21XXX. A refund of payment is possible only in case of accident, upon presentation of the original receipt issued by SS8L and with a medical certificate from a local doctor. The amount to be refunded is calculated for that period on the basis of services already provided. The total amount will thus be reduced, but there can be higher daily rates may apply. In case of cancellation during current service or no show on the agreed date, no refunds will be made. In the course fee, the use of the ski lifts is not included. All costs for the use of all ski lifts are borne by the student as a contract partner. If the weather conditions do not ensure the implementation of service for safety reasons, SS8L reserves the right to postpone or cancel the services. For discontinuation due to failures of the cable cars and ski lifts lesson times, SS8L will not be responsible.

 

11.8. Safety

The Customer(s) is advised to have appropriate certified ski or snowboard helmet. The use other protectors such as back protectors and wrist guards is recommended. In addition, the Customer(s) has to know the content and the implementation of common FIS slope rules and abide by them.

 

11.9. Liability Provisions

The contract partner of SS8L is strongly recommended to take out health, accident, liability and foreign health insurance. SS8L shall be liable according to the legal provisions exclusively for any damages in connection with the activities of SS8L and have been caused deliberately or through gross negligence. A third-party insurance on the part of SS8L exists. Moreover, there can be no liability of SS8L in any case, if the contract partner violates in disregard of the instructions of the FIS slope rules, other legal arrangements or provisions of these GTC, that results in injuries, damages suffered or causes damages of any kind.

 

11.10. Place of Performance

Schnann 49e/Top8, 6574 Pettneu am Arlberg

 

11.11. Jurisdiction

For all disputes arising from this contract shall have exclusive jurisdiction at the seat of SS8L in the competent court in Innsbruck.

 

11.12. Rights

Austrian law applies.

 

11.13. Legal validity

Should individual provisions of these T&C be ineffective, this affects the effectiveness of the remaining provisions and that of the whole legal transaction. The ineffective condition is to be replaced by one, which economically comes closest to the ineffective condition.

12. Delivery – Electronic correspondence

12.1. The address last made known to Alpenature (e.g. email address) is the delivery/contact address of the Customer. Changes are to be announced by the traveller immediately. The Customer is recommended to use the written form.

13. Use of sound, film and image recordings

13.1. In the case of sound, film and image recordings, the Customer agrees that the recordings made by him/her (sound, film, image) during and in connection with tours, events and trips arranged and/or organized by Alpenature without remuneration and may be used freely. All image rights are assigned to Alpenature.

13.2. By transmitting or making available sound, film and image recordings for further use by Alpenature, Alpenature is granted the right to use works (in particular the right to reproduction, …) and the right to processing and the right to transfer the rights of use. By transmitting or making available sound, film and image recordings, it is confirmed that the sender or provider is the author of these, and that Alpenature has unrestricted access to the sound, film and image recordings and without specifying copyrights, Alpenature the pictures in all media (travel programs, posters, advertisements, homepage, newsletter, competitions, invitations, lectures, films, mail signature, Catalogs, travel overviews, image folders, vouchers, flyers, forms, information sheets, excursion descriptions, etc.) and Alpenature may send the images to customers/partners/newspapers/etc. may forward in order to advertise Alpenature and their products.

13.3. This consent can be revoked at any time by email to info@alpenature.com or by letter to Alpenature – Emanuel Misslinger; Privacy; Schnann 49E/ Top 8; 6574 Pettneu am Arlberg; or by phone at +43 (0) 660-5836-302

14. Travel conditions

14.1. Prices, services and conditions according to the Tours, registration form and travel conditions.

14.2. The prices quoted were correct at the time of going to print. Unavoidable, extraordinary or unpredictable circumstances can lead to changes in the scope of services and the Tours.

14.3. Alpenature reserves the right to change the Tours and the means of transport.

14.4. Each Customer is personally responsible for ensuring that the passport, if applicable the identity card, is legally valid for the respective country upon entry and for the duration of the stay. Children need their own passport – entries in the parents’ passport are not valid. If the Customer or one of his/her fellow travellers are not Austrian citizens or have a service or diplomatic passport, Alpenature asks that the Customer notify them immediately so that they can inform the Customer about the entry requirements of his/er country of travel. Non-Austrian citizens and holders of service or diplomatic passports are responsible for arranging the required entry formalities themselves.

14.5. For all underage Customers who are travelling without a legal guardian, in order to avoid difficulties during possible controls, legal guardians must give the young Customer a written confirmation with their name, address and telephone number, with which the consent to the trip is given. The permission of a legal guardian is sufficient. If the young Customer travels to a non-German-speaking country, the declaration of consent should be taken with the Customer to be on the safe side in English and, if possible, in the respective national language.

15. Privacy

15.1. It is particularly important to Alpenature to protect the Customer’s data, which is why Alpenature complies with the applicable data protection regulations, in particular the GDPR and the DSG, when processing the Customer’s personal data (e.g. master data). Below the Customer will find more information about the data processing Alpenature carries out:

15.2. Since Alpenature is not legally obliged, Alpenature does not appointed a data protection officer at the data protection authority.

15.3. The Customer has the following rights towards Alpenature with regard to his/her personal data: Right to information (Art 15 GDPR), Right to correction (Art 16 GDPR) or deletion (Art 17 GDPR), Restriction of processing (Art 18 GDPR), Right to data portability (Art 20 GDPR) and Right to object to processing (Art 21 GDPR).

Right of objection: If the processing of the Customer’s personal data is based on a balance of interests (Art 6 Paragraph 1 lit f GDPR: legitimate interests), the Customer has the right to object to the processing at any time for reasons that arise from his/her particular situation to insert. When exercising his/her right of objection, Alpenature asks the Customer to explain to them his/her reasons why Alpenature should not process his/her personal data as they have done. Alpenature will examine the situation and either discontinue or adjust the data processing or show the Customer their compelling reasons worthy of protection and continue the data processing. Alpenature will continue data processing even if it serves to assert, exercise or defend legal claims. Alpenature can object to data processing for the purposes of direct advertising and data analysis at any time. In this case, Alpenature will stop processing the data.

Right of withdrawal: If the Customer has given Alpenature his/her consent to the processing of his/her personal data, he/she can withdraw his/her consent at any time. The Customer’s revocation does not affect the legality of the data processing carried out up to the point of revocation.

In order to exercise the stated rights, the Customer must inform Alpenature personally, by telephone or in writing:

Alpenature Emanuel Misslinger; Schnann 49E/ Top 8, 6574 Pettneu am Arlberg Austria; Tel.: +43 (0) 660-5836-302; E-mail: info@alpenature.com

Please note that Alpenature can only provide the Customer with information if he/she can identify himself/herself.

15.4. If the Customer is of the opinion that the data processing violates applicable data protection law or that Alpenature violates his/her data protection claims, the Customer also has the right to lodge a complaint with the supervisory authority. Please address the complaint to: Austrian Data Protection Authority; Wickenburggasse 8, 1080 Vienna

Information about the processing of your personal data:

15.5. Website visit

Purpose: If Alpenature’s website is only used for information purposes (no registration and no transmission of other information), personal data is collected, which is transmitted from the Customer’s browser to their server. This is technically necessary in order to be able to display their website to the Customer and to guarantee the stability and security of the website.

Legal basis: Legitimate interest (Art 6 Paragraph 1 lit f GDPR), Section 96 Paragraph 3 TKG 2003

The following data is processed: IP address, date and time of the request, time zone difference to GMT, content of the request (specific page), access status / HTTP status code, amount of data transferred, requesting website, browser, operating system and interface, language and version of the browser software.

Storage period: 26 months

Recipients: Google Analytics, a web analysis service provided by Google Inc, (1600 Amphitheater Parkway Mountain View, CA 94043, USA; “Google”)

15.6. Electronic contact requests through the website

Purpose: To process contact requests via email or the website contact form. Legal basis: fulfillment of a contract, necessary to carry out pre-contractual measures (Art 6 Paragraph 1 lit b GDPR), legitimate interest (Art 6 Paragraph 1 lit f GDPR), Section 96 Paragraph 3 TKG 2003

The following data is processed: Master data, content data of the request

Storage period: Until the request is answered. If there are statutory retention requirements, processing will be restricted until then.

Recipient: Alpenature Emanuel Misslinger

15.7. Cookies/web analysis service

Purpose: To improve the range of services, website and direct mail

Legal basis: Consent (Art 6 Para 1 lit a GDPR), fulfillment of a contract, necessary to carry out pre-contractual measures (Art 6 Par 1 lit b GDPR), legitimate interest, in particular to improve our own services for the benefit of users (Art 6 Para 1 lit. f GDPR), Section 96 (3) TKG 2003

The following data are processed: IP address

Storage period: 26 months

Recipient: Google Analytics, a web analysis service provided by Google Inc, (1600 Amphitheater Parkway Mountain View, CA 94043, USA; “Google”)

15.8. Customer administration, accounting, logistics and bookkeeping

Purpose: Processing of personal data in the context of any business relationships with customers and suppliers in the context of a commercial exercise, including systematic recording of all business transactions relating to income and expenditure.

Legal basis: Consent (Art 6 Para 1 lit a GDPR), fulfillment of a contract, necessary to carry out pre-contractual measures (Art 6 Par 1 lit b GDPR), fulfillment of a legal obligation (Art 6 Par 1 lit c GDPR), legitimate interest, esp Defense, exercise and assertion of legal claims (Art 6 Paragraph 1 lit f GDPR), express consent (Art 9 Paragraph 2 lit a GDPR).

Storage period: Until the end of the business relationship or until the expiry of the guarantee, warranty, statute of limitations and statutory retention periods (in particular BAO); in addition, until the end of any legal disputes in which the data is required as evidence.

Recipients: Tax office, courts and authorities, suppliers, debt collection agencies, banks dealing with the payment to the person concerned or to third parties, legal representatives, accountants, payroll administrators. The provision of the Customer’s personal data is required to fulfill the contract or to carry out pre-contractual measures. Without this data, Alpenature cannot conclude a contract with the Customer.

15.9. Customer care and marketing for own purposes

Purpose: Processing of own or purchased customer and prospect data for the initiation of business regarding the own delivery or service offer as well as for the implementation of advertising measures and sending out newsletters; Customer Relation Management.

Legal basis: Consent (Art 6 Para 1 lit a GDPR), fulfillment of a contract, necessary to carry out pre-contractual measures (Art 6 Par 1 lit b GDPR), fulfillment of a legal obligation (Art 6 Par 1 lit c GDPR), legitimate interest, esp Defense, exercise and assertion of legal claims (Art 6 Paragraph 1 lit f GDPR)

The following data is processed for sending the newsletter: Master data

The following data is processed for sending by post: Master data

The following data is processed for advertising via social media: Master data

The following data is processed for telephone marketing: Master data

Storage period: The data may be stored until the end of the third year after the last contact with the person responsible, unless there are longer contractual or statutory retention periods.

Recipients: Alpenature; Company of the analysis service/service provider

15.10. Handling of travel services

Purpose: Booking, processing and billing of travel services for private and business customers; Processing of services for customers who resell the travel service

Legal basis: Consent (Art 6 Para 1 lit a GDPR), fulfillment of a contract, necessary to carry out pre-contractual measures (Art 6 Par 1 lit b GDPR), fulfillment of a legal obligation (Art 6 Par 1 lit c GDPR), legitimate interest, esp Defense, exercise and assertion of legal claims (Art 6 Paragraph 1 lit f GDPR); Special categories of personal data Art 9 and 10 GDPR with express consent if this is absolutely necessary for the fulfillment of the contract.

Storage period: The data will be stored confidentially and with integrity until the expiry of the statutory warranty and compensation periods, unless longer contractual or statutory retention periods exist.

Recipients: Tax office, courts and authorities, legal representatives, public accountants and, in particular, foreign representations and/or consulates for handling (incoming) travel formalities (e.g. visas) or on-site travel service providers (in particular hotels and transport companies) or transport companies.

Third country transfer: In order to fulfill the contract, the transfer of personal data to a third country is also necessary. The customers have been informed about any risks of the transmission and expressly consent in accordance with Article 49 Paragraph 1 lit a GDPR or the transmission is necessary in accordance with Article 49 Paragraph 1 lit b GDPR to fulfill the contract.

The provision of your personal data is required to fulfill the contract or to carry out pre-contractual measures. Without this data, Alpenature cannot conclude a contract with the Customer.

15.11. Information about data transfers to third countries or to international organizations

The data processed by us are generally not transmitted to recipients in third countries or international organizations, unless this is necessary for the specific fulfillment of the contract (travel to third countries).

15.12. Information about data transfers to cooperation partners

The data processed by Alpenature are generally not transmitted to third parties, unless the Customer has registered for a trip that is or was carried out as part of a cooperation with the specific cooperation partner and/or this is necessary for the specific fulfillment of the contract.